I'm Stacy Chatterton.

I'm an accomplished Product Manager with years of experience leading teams and projects.

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Work Experience

A brief overview of the recent organizations I've led projects and products for.
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Manly Bands

Stacy managed all aspects of ring product launches, built relationships with key partners and vendors, and oversaw customer service operations. She used data analysis and team collaboration to make decisions and ensure a positive customer experience.

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EMI Health

Stacy provided accurate information and assistance to medical and dental providers regarding healthcare benefits and billing for health insurance. She handled large volumes of inbound calls, interpreted and explained medical and dental claims, and assisted in settling disputes.

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Stacy assisted Vivint Home Security customers with billing inquiries, upselling solutions, and troubleshooting smart home devices. She ensured the security of customer information, provided professional resolutions to urgent issues, and acted as a liaison between customers and technicians.

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Stacy managed a team and oversaw metrics for a superior customer service experience. She coached team members for individual and team success, implemented a feedback loop process, and built training materials for new hires. She presented feedback directly to clients and oversaw improvement implementation.

Tools of the Trade

A peek at some of the day-to-day tools I use to do my work.
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Got a project I can help with? Let me know.